Driving a Volvo means enjoying premium engineering and safety features, but even the most reliable vehicles can encounter unexpected situations. The Volvo roadside assistance program provides comprehensive support for those rare moments when you need help on the road. This guide explains everything you need to know about this valuable ownership benefit, from included services to how to access help when you need it most.
What is the Volvo Roadside Assistance Program?
The Volvo roadside assistance program is a comprehensive service package designed to provide peace of mind for Volvo owners. Available 24 hours a day, 365 days a year, this program ensures that help is always just a phone call away. Whether you’re dealing with a flat tire, battery issues, or need emergency towing, Volvo’s dedicated team is ready to assist you anywhere in the United States and Canada.
Need Immediate Roadside Assistance?
If you’re currently experiencing a roadside emergency, call Volvo’s dedicated assistance line:
Every new Volvo vehicle comes with complimentary roadside assistance coverage for the first four years of ownership, with no mileage limitations. This coverage begins on the vehicle’s original in-service date and remains with the vehicle regardless of ownership changes during the coverage period.
Core Services Included in Volvo Roadside Assistance
The Volvo roadside assistance program includes a comprehensive range of services designed to help you in various emergency situations. Here’s what you can expect:
Towing Service
If your Volvo cannot be driven due to a mechanical breakdown or accident, the roadside assistance program provides complimentary towing to the nearest authorized Volvo retailer. For vehicles under warranty, there’s no mileage limitation on towing distance. For out-of-warranty vehicles, towing is covered within a 25-mile radius through the Tow for Life program.
Flat Tire Assistance
If you experience a flat tire, a trained technician will come to your location and replace your flat tire with your vehicle’s spare tire. If your vehicle doesn’t have a spare tire, or if the spare is not in usable condition, towing service will be provided to the nearest Volvo retailer or authorized service facility.
Battery Jump-Start
If your Volvo’s battery is dead, roadside assistance will dispatch a service provider to jump-start your vehicle. If the battery cannot be jump-started, towing service will be provided to the nearest Volvo retailer for further diagnosis and battery replacement if needed.
Lockout Service
If you accidentally lock your keys inside your vehicle, Volvo roadside assistance will send a technician to help you regain access. This service is also available through the Volvo Cars app for newer models equipped with Volvo On Call functionality, allowing for remote door unlocking.
Fuel Delivery
If you run out of fuel, Volvo roadside assistance will deliver a small amount of fuel to get you to the nearest gas station. This service is provided at no additional cost, though the fuel itself may be charged depending on your coverage level and vehicle warranty status.
Winching/Extrication
If your vehicle becomes stuck in a ditch, snow, mud, or sand, Volvo roadside assistance provides winching service as long as the vehicle is accessible from a normally traveled road. This service includes recovery of your vehicle using standard equipment from a service provider.
Trip Interruption Benefits
One of the most valuable aspects of the Volvo roadside assistance program is the trip interruption coverage. This benefit provides financial assistance when your vehicle experiences a warranty-related disablement more than 150 miles from your home.
Trip Interruption Coverage Details
If your Volvo breaks down far from home and requires overnight repairs, the trip interruption benefit can provide:
- Up to $500 in coverage for warranty-related disablements
- Reimbursement for reasonable meals and lodging expenses
- Coverage for alternative transportation costs (rental car, taxi, rideshare)
- Reimbursement for commercial transportation if needed (bus, train, airfare)
To qualify for trip interruption benefits, your vehicle must be towed by Volvo Roadside Assistance to an authorized Volvo retailer. You’ll need to provide original receipts and the repair order from the servicing Volvo dealer to receive reimbursement.
Note: Trip interruption benefits do not cover expenses related to tire failures, accidents, fuel costs, tolls, or rental car add-ons. Reimbursement typically takes 4-6 weeks to process after submission of all required documentation.
Coverage Details and Duration
Understanding the scope and duration of your Volvo roadside assistance coverage is important for maximizing this valuable ownership benefit.
Standard Coverage Period
For new Volvo vehicles, roadside assistance is complimentary for the first four years of ownership with no mileage limitations. This coverage begins on the vehicle’s original in-service date and remains with the vehicle regardless of ownership changes during this period.
Tow for Life Program
Even after your warranty expires, Volvo still has you covered through the Tow for Life program. This program provides complimentary towing to the nearest authorized Volvo retailer within a 25-mile radius in the case of a mechanical or electrical breakdown, regardless of your vehicle’s age or mileage.
Geographical Coverage
Volvo roadside assistance provides coverage throughout the United States and Canada, ensuring you’re protected whether you’re commuting locally or traveling across the continent. The service is available 24 hours a day, 365 days a year, giving you peace of mind wherever your journey takes you.
Extended Coverage Options
When your complimentary four-year coverage expires, you can extend your roadside assistance benefits through the Volvo Roadside Assistance Plus program. For an annual fee of $99.99, you can continue to enjoy comprehensive roadside support and additional benefits.
| Coverage Type | Duration | Cost | Key Benefits |
| Standard Roadside Assistance | 4 years from purchase | Complimentary | Full coverage, no mileage limits |
| Tow for Life | Vehicle lifetime | Complimentary | Towing within 25 miles to Volvo retailer |
| Roadside Assistance Plus | Annual renewal | $99.99/year | Extended services, trip interruption |
How to Access Volvo Roadside Assistance
When you need help, Volvo makes it easy to access roadside assistance through multiple convenient methods.
By Phone
The most direct way to request assistance is by calling Volvo’s dedicated roadside assistance number. This service is available 24/7, and trained operators will collect your information and dispatch appropriate help to your location.
Volvo Cars App
For newer Volvo models (2018 and later), you can request roadside assistance directly through the Volvo Cars app. This method allows you to share your exact location and vehicle details automatically, streamlining the assistance process.
Volvo On Call Button
Vehicles equipped with Volvo On Call feature an integrated assistance button. Pressing this button connects you directly with a Volvo Roadside operator who can dispatch help to your current location using your vehicle’s GPS coordinates.
Information to Provide
When requesting roadside assistance, be prepared to provide the following information:
- Your name and contact information
- Vehicle identification number (VIN)
- Vehicle location (as specific as possible)
- Description of the issue you’re experiencing
- Whether you’re in a safe location
Quick Tip: Store the Volvo roadside assistance number (1-800-638-6586) in your phone contacts for quick access in emergencies. Also, keep your VIN and policy information in your glove compartment or wallet for easy reference.
Limitations and Exclusions
While the Volvo roadside assistance program is comprehensive, there are some limitations and exclusions to be aware of:
What’s Covered
- Mechanical and electrical breakdowns
- Battery-related issues
- Flat tire assistance (with spare)
- Lockout service
- Fuel delivery (fuel cost may apply)
- Winching from normally traveled roads
- Towing to authorized Volvo retailers
What’s Not Covered
- Off-road recovery beyond normal traveled roads
- Repeated service calls for the same issue
- Vehicles used for commercial purposes
- Service for altered or modified vehicles
- Expenses related to severe weather conditions
- Rental car costs (except under trip interruption)
- Service for vehicles driven despite warning lights
It’s important to note that Volvo roadside assistance is designed for emergency situations. Regular maintenance and repairs should be scheduled with your authorized Volvo retailer through normal service channels.
Volvo Roadside Assistance Plus
When your complimentary roadside assistance coverage expires after four years, you can continue enjoying peace of mind with Volvo Roadside Assistance Plus. This extended program offers comprehensive coverage for just $99.99 per year.
Volvo Roadside Assistance Plus Benefits:
- Towing to the nearest Volvo retailer up to 100 miles
- Option to choose your preferred Volvo dealer within 25 miles
- Battery jump-start service
- Lockout assistance
- Flat tire change (when spare is available)
- Emergency fuel delivery
- Trip interruption benefits up to $500
- Coverage for one additional household vehicle of any brand
Experience Peace of Mind with Volvo Roadside Assistance
The Volvo roadside assistance program exemplifies the brand’s commitment to safety, reliability, and customer care. By providing comprehensive emergency support services, Volvo ensures that owners can drive with confidence, knowing that help is always available when needed.
Whether you’re dealing with a flat tire, battery issue, or any other roadside emergency, Volvo’s dedicated team is ready to assist 24/7, 365 days a year. And with the unique Tow for Life program, you’ll continue to receive towing support even after your warranty expires.
